Frequently Asked Questions

Billing Related

What currency will I be billed in?

All orders will be billed in either Canadian funds (CAD) or US funds (USD). You can choose your desired currency from the drop down at the top of the page or the mobile menu.

Which payment methods are accepted in the Online Shop?

We currently only accept credit card payments (Visa and Mastercard).

How secure is your online shop? Is my data protected?

All data transmitted between your computer and our online shop is encrypted by SSL (Secure Socket Layer). When you make a payment via credit card your data is submitted straight to our credit card processor, at no time do we have access to this data. If you choose to save your credit card for future purchases this data is stored with our credit card processor in a PCI SAQ D certified data center.

Do I receive an invoice for my order?

All orders will receive an emailed PDF invoice.

Shipping Related

What are the delivery charges for orders from the Online Shop?

Delivery charges vary based on the products ordered and shipping destination. Once you have added all of the products to your cart and entered your shipping address you will be giving several options to choose from.

How long will delivery take?

Stock items ship out within 48 hours of placing your order (Monday to Friday). Custom orders can take up to 2 weeks depending on the size and complexity of the job. We offer a variety of shipping options based on how quickly you need the product.

What exactly happens after ordering?

Once your order has been placed it will be forwarded to our fulfillment team. Stock orders will be pulled from inventory and shipped with your chosen carrier within 48 hours (Monday to Friday). Non-stock orders will be sent to our production department for processing within 1 business day. Custom orders will be reviewed by our engineering team. For custom orders we may contact you to clarify specific details before commencing production.